Frequently Asked Questions
Welcome to Jagalchi Frequently Asked Questions (FAQs).
In this section, we hope to provide you with extensive answers to the most often asked questions about our products and services.
What are the store's operating hours?
- Jagalchi and Basquia are open from 10 AM to 10 PM.
- POGU Hours
11:00 AM – 10:00 PM
Break Time: 3:30 PM – 4:30 PM
Is parking available at the store?
Yes, parking is available in our lot and the mall it’s completely free for all visitors!
What types of food are available at the store?
Our store has a wide variety of selections, a korean restaurant, traditional temple food, rice bakery, seafood, and deli items. We also carry fresh vegetables, fruit, meat, ramyun, snacks, condiments, alcoholic beverages and well as cosmetics.
What is your refund and exchange policy?
General Items: Returns accepted within 7 days with a receipt at the store where purchased.
Perishable Items: Fresh produce, frozen items, and refrigerator.
Where should I send my customer inquiries?
For all customer inquiries regarding Jagalchi, please email us at info@jagalchi.com
or visit our customer service center.
How can I find out about special events or promotions at the store?
You can check our Instagram@jagalchi_official or website for the latest events and promotions.
Do you offer catering services?
Yes, we offer catering services. Please go to the catering services tab for more information
Do I need a reservation for the restaurant?
You can dine in without reservation but we recommend making it on weekends or special occasions. Reservations can be made in person, by phone, or through Open Table
What are the benefits of a Jagalchi membership?
By signing up for a membership, you can be the first to receive Jagalchi’s latest news and event updates.
How can I sign up for a membership?
You can sign up for free on the Jagalchi website.
Are there any reward benefits?
Instead of providing reward benefits, Jagalchi focuses on offering you the best quality products and unique services.
What are Jagalchi’s business hours?
- Jagalchi and Basquia are open from 10 AM to 10 PM.
- POGU Hours
11:00 AM – 10:00 PM
Closed: 3:30 PM – 4:30 PM
Is Jagalchi open on specific holidays?
We operate on regular hours all year except for the following:
- Thanksgiving: 10 AM – 6 PM
- Christmas: 10 AM – 6 PM
How can I stay updated with Jagalchi’s news?
Follow us on Instagram @jagalchi_official or sign up for our membership to receive the latest updates via email and Instagram about new products, events, and more!
What should I do if I purchased an expired product?
If you accidentally purchase an expired product, please report it to the customer service center immediately.
We will remove the product from the shelves and offer you a full refund or exchange.
We sincerely apologize for the inconvenience.
What should I do if an item I want is out of stock?
If the item you want is out of stock, please visit our customer service center to find out when the next shipment will arrive.
We aim to replenish out inventory as quickly as possible.
Are there discounts for bulk purchases?
Bulk orders are special services for corporate companies, churches and other organizations.
For specific items, please consult store manager or customer service team for more details.
Why does the weight of seafood decrease when reweighed at home, and why is it not eligible for a refund?
Seafood and other fresh products are carefully and accurately weighed at the time of packaging, and the labeled weight reflects this measurement. However, during storage, natural moisture may evaporate or be absorbed by the moisture absorption pad included in the package to maintain freshness and hygiene. This slight reduction in weight is a normal and unavoidable characteristic of fresh products. Therefore, this natural decrease is considered normal and is not eligible for a refund.
What should I do if there is an error on my receipt?
If an error was made by an employee, please bring your receipt to the customer service center where you made the purchase so we can correct the issue. We apologize for the mistake and will retrain staff to prevent future errors.
What should I do if the scanned price differs from the displayed price?
Due to the dynamic nature of the market, prices may vary.
A staff member may have missed updating the system with a corrected price.
If the scanned price differs from the shelf price, please bring your receipt to the store for review and adjustment.
We apologize for the inconvenience and will manage this system more rigorously moving forward.
Can I refund or exchange items without a receipt?
Refunds or exchanges are not allowed without the original receipt.
For further assistance, please visit the store or contact our customer service team.
How can I refund or exchange groceries? What is the return period?
– General merchandise may be returned or exchanged within 7 days of purchase with the original receipt.
– Refrigerated, frozen, and produce items must be returned on the same day as the purchase date.
The following are final sale and cannot be returned or refunded:
- Gift cards
- Opened products
- Kitchen-prepared foods
- Bakery items
- Liquor, tobacco, and health supplements
– Houseware items that have been used or washed are not eligible for return, refund, or exchange
– Manufacturer warranty repairs are available within 60 days of purchase with the original receipt.
Can I refund or exchange opened items?
Opened items cannot be refunded or exchanged unless they are defective.
What is your return and refund policy?
General unopened merchandise may be returned or exchanged within 7days of purchase with the original receipt
Refrigerated, frozen items, fruits and vegetables may only be refunded on the same day purchase.
Opened items, side dishes, bakery items, alcohol, tobacco, beauty products and health supplements cannot be returned or exchanged.
Is it possible to get a refund for a gift card?
Gift cards are non-refundable.
Where can I find information about job openings at Jagalchi?
- For job opportunities, please inquire directly at the store’s guest relations center or visit https://www.indeed.com/jagalchi-jobs.
Who should I contact for complaints or suggestions?
Please contact the Jagalchi customer service center or email us at info@jagalchi.com.
Who can I contact for partnership or event inquiries?
Please email our marketing department at marketing@jagalchi.com.
What should I do if I lose something at Jagalchi?
Visit the customer service center at the store where you made your purchase to check the lost-and-found.
Do you have any other questions?
Our customer service team will be happy to assist you! Contact us at info@jagalchi.com.