Welcome to Jagalchi Frequently Asked Questions (FAQs).
In this section, we hope to provide you with extensive answers to the most often asked questions about our products and services.
Our store is open from 9 AM to 10 PM, and POGU Restaurant operates from 11 AM to 10 PM.
Yes, parking is available in our lot and the mall it’s completely free for all visitors!
Our store has a wide variety of selections, a korean restaurant, traditional temple food, rice bakery, seafood, and deli items. We also carry fresh vegetables, fruit, meat, ramyun, snacks, condiments, alcoholic beverages and well as cosmetics.
General Items: Returns accepted within 7 days with a receipt at the store where purchased.
Perishable Items: Fresh produce, frozen items, and refrigerator.
For all customer inquiries regarding Jagalchi, please email us at info@jagalchi.com
or visit our customer service center.
You can check our Instagram@jagalchi_official or website for the latest events and promotions.
Yes, we offer catering services. Please go to the catering services tab for more information
You can dine in without reservation but we recommend making it on weekends or special occasions. Reservations can be made in person, by phone, or through Open Table
By signing up for a membership, you can be the first to receive Jagalchi’s latest news and event updates.
You can sign up for free on the Jagalchi website.
Instead of providing reward benefits, Jagalchi focuses on offering you the best quality products and unique services.
Open 7 days a week: Basquia: 7 AM – 9 PM; Pogu: 11 AM – 10 PM; Market: 9 AM – 10 PM
Jagalchi is closed on Easter, Thanksgiving and Christmas Day.
Follow us on Instagram @jagalchi_official or sign up for our membership to receive the latest updates via email and Instagram about new products, events, and more!
If you accidentally purchase an expired product, please report it to the customer service center immediately.
We will remove the product from the shelves and offer you a full refund or exchange.
We sincerely apologize for the inconvenience.
If the item you want is out of stock, please visit our customer service center to find out when the next shipment will arrive.
We aim to replenish out inventory as quickly as possible.
Bulk orders are special services for corporate companies, churches and other organizations.
For specific items, please consult store manager or customer service team for more details.
If an error was made by an employee, please bring your receipt to the customer service center where you made the purchase so we can correct the issue. We apologize for the mistake and will retrain staff to prevent future errors.
Due to the dynamic nature of the market, prices may vary.
A staff member may have missed updating the system with a corrected price.
If the scanned price differs from the shelf price, please bring your receipt to the store for review and adjustment.
We apologize for the inconvenience and will manage this system more rigorously moving forward.
Refunds or exchanges are not allowed without the original receipt.
For further assistance, please visit the store or contact our customer service team.
General items: Bring the item and receipt to the customer service desk within 7 days of purchase.
Refrigerated/Frozen items: Return within 24 hours with the receipt.
Alcohol: Refunds and returns are not allowed.
Opened items cannot be refunded or exchanged unless they are defective.
Visit our website or inquire directly at the store’s customer service center.
Please contact the Jagalchi customer service center or email us at info@jagalchi.com.
Please email our marketing department at marketing@jagalchi.com.
Visit the customer service center at the store where you made your purchase to check the lost-and-found.
Our customer service team will be happy to assist you! Contact us at info@jagalchi.com.
